Refund policy
Returns & Fitment Policy — ECG Motor Spares
Wrong part? No problem. We understand that ordering the correct filter for your vehicle can be tricky. If you ordered the wrong part, contact us within 7 days of delivery and we'll help you exchange it for the correct one.
Return conditions:
- Item must be unused and in original, undamaged packaging
- Proof of purchase required
- Return shipping costs are the responsibility of the customer unless the wrong item was sent by us
Fitment guarantee: If you're unsure whether a part fits your vehicle before ordering, contact us first — we're happy to confirm compatibility. We recommend always verifying your vehicle's make, model, year, and engine size before purchasing.
Damaged or incorrect items: If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos and we'll arrange a replacement or refund at no cost to you.
Contact us: [admin@ecggroup.co.za/060 746 6369]